Service & contact

Service & contact

Our customer service is available 6 days a week from (Monday - Saturday 10am to 9pm). Please contact us, we will be happy to help you!


Are you having trouble with an item or an order, or were you unable to find your answer on our customer service page? Then find below the ways you can reach us. Would you like to send an e-mail to Safaary customer service? Then click here.


Safaary customer service is available by phone 6 days a week from (Monday - Saturday 10am to 9pm)

The telephone number is (+31) 85 - 877 2631 (local rate).

From other countries, you can call the following telephone number (+31) 85 - 877 2631 (charges depend on the country from which the call is made).

Live Chat

We can also help you via our Live Chat. Do you have a question about an item, delivery time or are you looking for other information? We are happy to help you! Outside our opening hours, it is also possible to leave us a message. We will answer your question as soon as possible.


Our webcare team is available 7 days a week to answer all your questions. Send us a message via Facebook or Instagram. We usually respond immediately to all your questions!



Looking for the address where you can return your item? Click here for the return procedures and addresses.


Do you still have a complaint after contacting our customer service? To resolve your complaint as quickly as possible, we advise you to contact us by phone at (+31) 85 - 877 2631 (local rate), or send us an e-mail using this form. From other countries, please call (+31) 85 - 877 2631 (local rate).

Of course, there is also the option of submitting your complaint in writing. For a quick and correct handling of your complaint, we kindly ask you to mention the details below:

1. Invoice number. This is a numerical number on the invoice. In addition, the invoice number can also be found in our confirmation e-mail you received.

2. Your name, address, place of residence and any customer number

You can send your complaint, stating the above details, to:

Attn: Complaints Department
Albert Einsteinweg 10 A

As soon as your complaint has been received, we will send you a confirmation e-mail. You will receive a response by telephone or e-mail within 2 working days after the confirmation e-mail.

Company details
Albert Einsteinweg 10 A

Chamber of Commerce number: 52186210
VAT identification number: NL001273938B31

All prices include VAT

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